next day nationwide delivery - order cut off now 5pm
free delivery on all orders over £100

FAQ's

Please select the subject below and click for more information.
  • What payment methods do you accept?

    Proforma account holders pay for the goods at point of order for the goods to be processed.  Credit account holders will be provided with invoices and statements with payments required to be paid within credit terms agreed.

    We accept VISA, VISA debit, Mastercard, Solo and Maestro card payments, in addition to cheque or BACS payments.

  • Can I schedule my delivery?

    You can - we offer several timed delivery options at checkout. Our standard service for all stocked products is next working day.

  • When can I expect my goods to arrive?

    We use nationwide and same day couriers, they deliver between 8am-5pm Monday to Friday. We also offer Saturday, Sunday and timed deliveries where specified at checkout stage.

  • Will my goods need signing for at time of delivery?

    Yes they will need to be signed for. We would ask that packages are checked for any damages prior to signing. If any damages to packages are noticed the goods must be signed for as 'Damaged'. This will enable us to claim from the couriers in the event of any goods being damaged inside the boxes.

  • I've forgotten my password.

    If you have forgotten your password do not worry. Simply click on 'Forgot my password' on the log in page and you'll receive an email with a link to reset it

  • Do I have to have an account to order from you?

    No, you can check out as a guest and can also fill in the trade registration form to apply for a credit account.

    Benefits include 24/7 Ordering, Quick Order, Live Chat Support, Order History & Extensive Product Information

     

  • How do I know if a product is in stock?

    Once you have logged in to your account you will be able to view stock levels, please note this may not always be up to date.

    If you'd like to confirm stock, call us on 01522 551 414.

  • What will my pricing structure be?

    When first setting up a trade account with ourselves you will be set up with trade pricing across our product range. This pricing will display nett prices to you online. For further information, please call us on 01522 551 414.

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