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Privacy and Cookie Policy

Formed Group Ltd. are committed to your right to privacy and protection of your personal information.  The privacy policy set out below explains how Formed Group Ltd. uses and protects the information that is provided to run our business and provide our customers with products & services. 

We encourage you to read our Privacy Policy on our Website at (the “Website”).  Our Privacy Policy may be updated from time to time and we will publish the updated Policy on our website.

If you follow a link from the Website to a third party’s website, this Privacy Policy will no longer apply.  Formed Group Ltd. are not responsible for the information handling practices of any third- party websites and recommends that you read the privacy policy specific to such websites.

By opening a Credit Account with Formed Group Ltd. or using its Website you agree to the collection, use and disclosure of your information by Formed Group Ltd. under the terms of this privacy policy.

1. Information About Us

Formed Group Ltd. is a company incorporated in England and Wales under company registration number 07678531, whose registered office address is at 2 Crofton Road, Allenby Road Industrial Estate, Lincoln, LN3 4NL. Please see the "Contact Us" page on the Website for full contact details.

2. Collection of Information

If you apply for a Credit Account with Formed Group Ltd. you will be asked to complete a Credit Account Application Form, which requires that you provide certain information about you and your organisation, which will include contact details and Company Registration Number.

Formed Group Ltd. may collect information about you when you contact us, whether by telephone, fax, email or post, and may also collect any information you submit via any online forms, message boards, forums, surveys or any other interactive sections that may be on the Website from time to time.  Formed Group Ltd. may also collect information about your use of our Website and will use Cookies in the manner described below.

Where we are required to collect data by law or under the terms of the contract between us and you do not provide us with that data when requested we may not be able to perform the contract (for example to delivery goods and services to you).  If you don’t provide us with the requested data we may need to cancel a product or service you have ordered which could incur a charge, but if we do we will notify you at the time. 

3. Use of Information by Formed Group Ltd.

If you apply for a Credit Account with Formed Group Ltd.  the information you provide will be used by Formed Group Ltd. to verify your organisation's identity and to process the Credit Account Application. We may also carry out Credit Reference Searches (details of which are set out in section 4 below).

If Formed Group Ltd. approve your Credit Account Application and open a Credit Account for your organisation, Formed Group Ltd. will use the information provided to administer your organisation's account and to process any orders for goods received.  Unless you have told us not to, Formed Group Ltd. may use information provided for marketing we think will be of interest and relating to products and services relevant to you.  If you change your mind and no longer want to receive these communications you can tell us at any time by contacting us in writing.

Formed Group Ltd. will keep your information secure by taking appropriate measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage. Formed Group Ltd. will retain your information for as long as it is needed for the purposes set out in this privacy policy or as otherwise required by law.

4. Credit Reference Searches

If you apply for a Credit Account, Formed Group Ltd. may make enquiries (and share information) with credit reference agencies and any other third parties it deems necessary. When a search is made with a credit reference agency they may provide both public information (including information from the electoral register and in relation to County Court judgments) and shared credit and fraud prevention information and a footprint will be placed on your credit file by them which can be seen by other companies and lenders. Formed Group Ltd. makes such enquiries, and shares information with credit reference agencies and other third parties, to verify the identity of your organisation and/or any of its representatives that purport to act on behalf of your organisation and for assessing the application for credit, monitoring and managing your Credit Account and for the purposes of debt collection, tracing and fraud prevention.

5. Disclosure of information by Formed Group Ltd. to third parties

Formed Group Ltd. may share your information with credit reference agencies and other third parties (as described at section 4 above). Formed Group Ltd. may also share your information with any associated organisations or business partners of Formed Group Ltd. for administrative purposes and so that any information or products you have requested can be provided. Formed Group Ltd. may also share your information with another organisation which buys or is interested in buying our business or assets or to whom Formed Group Ltd. transfers its agreement with your organisation and in the course of any negotiations which may or may not lead to such a transfer or sale.

Formed Group Ltd. may allow third party providers and contractors who supply goods or services to Formed Group Ltd. or who process information on behalf of Formed Group Ltd. access to your information. In such circumstances, Formed Group Ltd. will endeavour to ensure that they keep your information secure and do not use it for their own purposes. Formed Group Ltd. will disclose any information provided if required to do so by law (such disclosure may be to enforcement authorities or to a third party in the context of actual or threatened legal proceedings) to the extent so required. Unless permitted or required to do so by law, Formed Group Ltd. will not otherwise share sell or distribute any of the information provided to us by you or your organisation without consent.

6. Cookies

"Cookie" is the name of a message given by a web server to a web browser. The message is then stored by the web browser in a text file called "cookie.txt" and can be removed from your system at any time. Each time the web browser requests a page from the web server, this message is sent back. A cookie's main objective is to identify users and personalise their visit by customising web pages for them. 

Formed Group Ltd. may use "cookies" for collecting your information from the Website. However, Formed Group Ltd. will not collect any information about you without your knowledge except as required for the system administration of the Website server.  You can also set the preferences for most web browsers to automatically block cookies.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, which is usually up to six years after your relationship with us ends, unless we are by law required to keep it longer for satisfying any legal, accounting or reporting requirements. 

8. Your Legal Rights

You have the right to see any of the information Formed Group Ltd. holds about you.  It is very important that the information we hold about you is accurate and up to date.  Please let us know at any time if your personal information changes by contacting us in writing.

You have the right to opt out of receiving any marketing material from Formed Group Ltd. or any third party at any time (as set out above at Section 3).

If you are not happy with any aspect of how we collect or use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (  We should be grateful if you would contact us first if you have a complaint so that we can try and resolve it for you.  We will respond to all legitimate requests within a reasonable timeframe but to fulfil such requirements we may need to request specific information from you to help us to confirm your identity and ensure your rights remain protected.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.


"I have always found dealing with you an easy, straightforward experience, any problems are dealt with quickly and you sell very good quality products"

"Samples delivered the next day unbeatable service for a high quality product"

"Great service, prompt deliveries"

"Always happy to deal with Formed, they always answer our emails same day and are very helpful"

"Excellent company with superb customer service. Ordered various handles from the Callcott cabinet hardware range for a kitchen project, the product arrived next day and the quality is very high end."

"Dealt with Formed for many years, a great range of products priced competitively with customer service second to none. A pleasure to deal with. Highly recommended to my fellow kitchen fitters, joiners & shopfitters."